INTRODUCTION AND GENERAL PROVISIONS
If you make your reservation via a travel agent, or other third party, then you have a separate legal relationship with that party and Longneck Manor has no liability for any acts or omissions of such party including their observance of your data protection rights.
When you make your reservation, you will be also deemed to have read, understood and accepted the terms and conditions for using the Longneck Manor website (which shall mean www.longneckmanor.com and any relevant terms and conditions shall be deemed to be incorporated into your reservation and the accommodation agreement with Longneck Manor. The link to the terms and conditions for using the website is https://longneckmanor.com/terms-and-conditions/
RESERVATIONS PROCEDURE AND POLICIES
The Longneck Manor website enables you to check the accommodation offerings and availability of the Giraffe Suite, and then submit an online reservation request. On completion of the reservation process, Longneck Manor will transmit an online or email confirmation of your reservation.
The prices indicated on the Longneck Manor website for the Giraffe Suite, products and services are subject to availability. Taxes and service charges are only included if indicated in the rate policy.
It will be necessary for you to provide credit card details to secure a room, product or service reservation. The credit card may then be used by Longneck Manor for payment of a deposit as advised at the time of booking or as a guarantee for a future payment, in the case of a no-show, a cancellation or change to the reservation.
• All reservations must be paid in full at the time of booking.
• A non-refundable deposit of $300.00 is charged when you book your reservation.
• We require a two-month advance notice from your reservation date for a full refund (minus the $300 booking fee).
Reservation confirmations are provided to you solely for your convenience. Longneck Manors retains official records of reservation transactions, including details of dates of stay and room, product and service rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, Longneck Manor’s official records shall prevail. Tampering with this confirmation to alter any room, product or service rate or any other reservation information is strictly prohibited and will have legal consequences.
Reservations will be charged in the hotel’s local currency as shown on the Longneck Manor website. The price shown is based on today’s exchange rate. A foreign currency transaction may be charged by your card provider. Any deposits or pre-payments will be deducted from the final reservation invoice in the hotel’s local currency.
A refund of a deposit or prepayment, if any, will be subject to the exchange rate applied by your payment card provider at the time of any such refund and may differ from the exchange rate applied at the time such deposit or prepayment was made.
Once you make a reservation your credit card will be charged for the full amount. No refunds given if change is made less than 48 hours from reservation time.
For reservations guaranteed with a credit card at the time of making your reservation, rooms are held until Longneck Manor check-out time on the day following the day of arrival. Longneck Manor may authorize the room, product or service rate prior to arrival and reserve funds, including taxes, on the credit card to determine the validity of the credit card. Rooms, products or services booked with an invalid credit card are subject to immediate cancellation.
Only certified service animals are allowed. No pets are allowed on tours or on the property due to our animal safety protocols.
You agree to the terms and conditions of purchase imposed by Longneck Manor. You also agree that you are fully responsible and shall pay for all charges, fees, duties, taxes, assessments and other amounts arising out of your reservation when due, including additional taxes and fees that may not be included in the quoted rate.
Upon arrival, all guests are required to sign a liability waiver. For children under the age of 18, a legal guardian must sign.
You understand that any violation of Longneck Manor’s Term and Conditions may result in cancellation of your reservation and you forfeiting any monies paid for such reservation and Longneck Manor debiting your account for any costs it incurs as a result of such violation.
Longneck Manor has trademark protection. Any copyright and other intellectual property in the content and materials on the Longneck Manor website remains with Longneck Manor. Downloading, copying or otherwise using any material on the Longneck Manor website is permitted only for private use and limited to the sole purpose of making a Longneck Manor hotel reservation.
Longneck Manor will not be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of Longneck Manor. Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquake, volcanic activity, ash clouds, tsunamis, fire and explosions.
Longneck Manor is not responsible for communication malfunctions, failures, difficulties or lost, stolen, or misdirected transmissions, messages or entries, or the security of any such communications to the fullest extent permitted under applicable laws. Further, Longneck Manor is not responsible for incorrect or inaccurate entry information, whether caused by user(s), by any of the equipment or programming associated with the Reservations Facility, or by any technical or human error that may occur in the processing of any information related to the Reservations Facility and shall not be liable for damages resulting from any of the foregoing to the fullest extent permitted under applicable laws.
Longneck Manor may cancel or modify reservations where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
These Reservation Terms and Conditions are governed by the laws of United States shall have exclusive jurisdiction in relation to any dispute in relation thereto.
Longneck Manor, 1749 Beyer Road, Fredericksburg, Texas 78624
Any queries arising from these Reservations Terms and Conditions should be sent by email to: firstname.lastname@example.org.
All returns should be sent to:
1749 Beyer Road
Fredericksburg, TX 78624
Returns are processed within 7-10 working days of receipt.
1749 Beyer Road
Fredericksburg, Texas 78624